Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping in Australia?
Yes! We offer free standard shipping on all orders over $60 within Australia. Orders under $60 incur a flat rate shipping fee of $12.00.
How long does delivery take?
Standard delivery typically takes 3-7 business days depending on your location. Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth) usually receive orders within 3-5 business days, while regional areas may take 5-7 business days.
Do you offer express shipping?
Yes, express shipping is available at checkout for $20. Express orders are typically delivered within 1-3 business days to metro areas.
Do you ship to PO Boxes?
Yes, we can ship to PO Boxes using Australia Post services.
Products & Ingredients
Are your candles made in Australia?
Yes! All our candles and home fragrance products are handcrafted in Australia using premium, eco-friendly materials.
What wax do you use in your candles?
We use natural soy wax, which is eco-friendly, renewable, and burns cleaner than traditional paraffin wax. Our soy wax is also vegan-friendly.
Are your products cruelty-free and vegan?
Yes, all our products are cruelty-free and vegan. We never test on animals and use only plant-based ingredients.
How long do your candles burn?
Burn times vary by size: our tin candles burn for approximately 20-25 hours, while our amber jar candles burn for 25-30 hours with proper care.
Are your fragrances safe for pets?
Our candles use phthalate-free fragrance oils. However, we recommend keeping burning candles away from pets and ensuring good ventilation. If you have concerns about specific pets, please contact us for more information.
Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and Afterpay for flexible payment options.
Can I use Afterpay?
Yes! Afterpay is available at checkout, allowing you to buy now and pay later in 4 interest-free instalments.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has been dispatched, we cannot make changes, but we're happy to help with returns or exchanges.
Do you offer gift wrapping?
Many of our products come in gift-ready packaging. Check individual product pages or our gift packs collection for ready-to-give options.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return unused products within 30 days of delivery for a refund or exchange. Products must be in original condition and packaging.
How do I return an item?
Contact us to initiate a return. We'll provide you with return instructions and a return address. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund at no cost to you.
Candle Care & Safety
How do I care for my candle?
For best results: trim the wick to 5mm before each burn, allow the wax to melt to the edges on first use, burn for 2-4 hours at a time, and keep away from drafts. This ensures an even burn and maximum fragrance throw.
Why is my candle tunneling?
Tunneling occurs when the first burn doesn't melt the wax to the edges. Always burn your candle long enough on the first use (2-3 hours) to create a full melt pool across the surface.
Contact & Support
How can I contact you?
You can reach us via our contact form or email, littlelightbiz@gmail.com. We typically respond within 24 hours during business days.
Do you have a physical store?
We're primarily online-based, which allows us to offer premium products at great prices. Check our website for any pop-up events or stockist locations.